Kayak Doubtful Sound with Offspring Travel terms:

Please note, if your booking is for two (2) or more kayakers, your booking is confirmed and we shall email you within 24 hours to confirm payment and any other details.

If you are booking for one (1) kayaker, your space on that departure is confirmed providing we have a minimum of 1 other kayaker booked on the same day. Your first booking email will explain your reservation is “pending” if this is the case.

We will send you a personalised email to discuss the options if there are not already other people booked.

Payment will be charged to your credit card provided at time of booking to confirm your space.

IMPORTANT NOTES: A minimum of 2 kayakers are required per departure.
As the kayak cockpit is a fixed size, to ensure “fit” into our kayaks we must impose a weight limit of 115kg. HOWEVER Kayakers who are wider at the hips or who have long legs please call and speak with us to discuss if it will be practical to fit into a kayak.
Children 14 years minimum age – children must have kayaked some distance before. Each child must be traveling with a strong adult (as they will be in a double kayak with parent) and be at least 1.4 metres plus tall and plus at least 45 kg in weight.

We use predominately double sea kayaks.

CANCELLATION POLICY
If your booking is for the following day, we do recommend that you phone us rather than email.

Payment is taken at the time of booking, we accept both Visa and Mastercard payment.

If you wish to cancel or amend the original booking, you must inform us by 10.00am (at the very latest) 7 days prior to the scheduled departure date. After this time lapses we assume you still wish to undertake the tour.

If you cancel the booking after the cancellation time shown and we can resell some or all of the cancelled places then you will only be charged for those vacated places that remain unsold.

If you do not show up for the tour at the scheduled time we treat this as if you had cancelled and no refund/transfers of date will be possible.

If we cancel the tour (prior to departure from Manapouri or Te Anau) due to weather or road conditions, strong winds or mechanical failure (or for any other reason beyond our control) a full refund of any payment will be made.

If the tour travels to Deep Cove but does not go out on Doubtful Sound (due to unsuitable conditions or safety reasons) a part refund will be offered.

We do not assume any responsibility for any damage or loss to personal items while clients are on the tour and suggest passengers should hold personal travel insurance.

We do not cancel due to weather conditions (e.g. raining) unless there is a safety hazard due to this – Fiordland is a very high rainfall area.

Note that with all outdoor activities there is a degree of risk which is greatly minimized by adherence to our safety plan. Always listen and follow the instructions of your guide, skipper or crew. Failure to adhere to instructions given by the guide, skipper or crew may result in cancellation of the tour – in which instance no refund will be offered.

Due to the nature of our trips we are unable to guarantee certain subjects and activities will be available.

Bookings

To book your Doubtful Sound Sea kayak and Cruise in a Water Taxi please either click here to be shown live availability on our website or alternatively you may contact us and we will provide you with a customised quote for your small group.

Bookings are recommended and pre-payment is required to confirm a booking.
If cancellation occurs within 7 days of departure there is no refund.

OffSpring and their partners reserve the right to amend timetables, cancel departures, substitute plant or equipment and alter ticket prices at any time. We reserve all rights.